Support

We’re here.
Before, during, and after.

Already dropped off a device? Check a repair status. Need help from afar? Mail it in. Got a quick question? Chat or call — a real human, every time.

Status

Where’s my device?

Punch in the ticket number on your drop-off receipt. We’ll show you exactly where it is on the bench.

Mail-in repair

No San Diego store nearby?
Mail it. We’ll handle the rest.

Available anywhere in California. Free, insured two-way shipping on repairs over $99. We pack carefully, repair quickly, and send it home within three business days.

  1. 01
    Tell us what’s wrong
    Two-minute form. We email an estimate the same day.
  2. 02
    Print & ship
    Drop the labeled box at any USPS, FedEx, or UPS counter.
  3. 03
    We diagnose & repair
    Same-day intake. We confirm the quote before any work begins.
  4. 04
    Back on your doorstep
    Insured shipment with tracking. Most devices home in 5–7 days total.
Start a mail-in repair
PC
Warranty

90 days. Parts and labor.
Any store, any technician.

What’s covered

Manufacturing defects in the part we installed, and our labor. Bring it to any of our four stores.

What’s not

Subsequent drops, liquid damage after repair, and components we didn’t replace.

How to claim

Bring the device and your receipt. Most warranty fixes are same-day, free.

Contact

Talk to a real human.

Call

Mon–Sat 10–8 PT

(619) 555-0140

Text

Photo your device. We’ll quote.

(619) 555-0141

Email

Reply within four business hours.

hi@payless-cellular.com

Or send us a note.

Tell us what’s going on. We’ll write back the same day with a ballpark price and your next step.